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Trustworthy Conversational AI

Trustworthy Chatbots & KI Assistants

Programming a chatbot is not difficult. Designing it in such a way that it is trustworthy and achieves measurable ROI is the real challenge.

With the rise of GenAI, chatbots and AI assistants have become a core part of customer interactions for almost every company.

But chatbots can also pose risks, such as misleading responses, the spread of misinformation, data leaks and data breaches.

In our latest playbook "Trustworthy Conversational AI", six experts have collected the findings of their teams and the current research literature and identified the four most important dimensions for the development of trustworthy AI assistants.

Learn how to make your chatbot trustworthy to achieve the desired ROI.

Playbook
Trustworthy AI
Chatbot
Moreover, when a chatbot is perceived as unhelpful or faulty, users won’t adopt it and the expected return on investment for building the AI won’t materialize.
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David Blumenthal-Barby

Senior Principal AI / diconium

The 20/80 principle

A technically functioning chatbot can be developed with 20% of the total effort. The remaining 80% is crucial for optimizing the bots so it is trustworthy enough to put it in front of real customers.

Four dimensions of trust

  • Quality
  • Safety
  • Security
  • Legal
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Benefit from our experience

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We are member of the KI Bundesverband, an alliance of 400+ AI companies dedicated to ethical AI.

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We have gained the TRUSTIFAI certificate by TÜV Austria for a medical imaging application.

Explore the full report